How to Speak With an MTN Customer Representative in 15 Seconds or Less

Getting through to a Customer care representative on MTN Nigeria is almost as hard as trying to speak with the President of the Federal Republic of Nigeria and gosh, I wish I were joking.

You’ve got a problem with the service but the thought of reaching your service provider is daunting because when you finally get through, the Customer service system wastes your time with long recorded messages;

” Choose language: For English Press 1, O gbo Yoruba Press 2….”

This machine goes on with its endless monologue, which in my opinion is specifically designed to frustrate us. If you are in luck, getting through to a real human being from this organisation will take you no less than 15 minutes of meandering through this labyrinth of a menu system. This post is an attempt to save you the time and headache and help you cut through all that red tape.

How to Speak With an MTN Customer Representative in 15 Seconds or Less
How to Speak With an MTN Customer Representative in 15 Seconds or Less

Step 1
Dial 180

Step 2
Wait for 2-3 seconds and just press 1 for English. (If you want any other language you’ll have to listen to the list… But you are reading this so… Good luck).

Step 3
Wait for 2-3 seconds and press 9 to take you to the Main Menu

Step 4
Wait for 2-3 seconds and press 6 to take you to the Support

Step 5
Wait for 2-3 seconds and press 0 to speak with a Customer Care Representative.

You will be immediately connected to a Customer Care Representative who may or may not be able to solve your problem, at the very least you won’t spend half an hour ploughing through the protocol.

These Customer Care systems change so it is important to keep in mind that this post is valid as at July 2018.

UPDATE

These Customer Care systems change so it is important to keep in mind that this post is valid as at May 2019.
I hope this has been helpful. If it is, please remember to share.


Have you had difficulty getting through to an MTN Nigeria Customer Care Representative? Let’s talk in the comments.
As always, thank you for reading!

***
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66 Comments Add yours

  1. My data is running very fast what is d problem

    Like

  2. Ayomide Gold says:

    U people have change my language I can’t speak 2 the costomer canter
    Any time I reached u eat up my money why nah pls don’t kill me

    Like

  3. Pender okotogbo says:

    My name Ev: Pender okotogbo, I bought 1000 Naira for my air time yesterday, and 1000 Naira was debited from my account this my phone number 07061709997 I have to use it for my data

    Like

  4. Hyacinth c obiamarije says:

    I recharged with #500 this morning and I have not used it up three calls and they my call credit has expired, how and why?…

    Like

  5. Sarah Solomon joshua says:

    Hi MTB,I don’t really understand,my data don’t reach to its expired date and again my airtime runs out so fast,please help me confirm what’s wrong and again data and airtime was sent to me but I didnt receive any

    Like

  6. Samuel Abioye says:

    Hi ,I recharge from my bank but i do not get my subscription since 6:00 this morning pls it 200# Thanks

    Like

    1. Ayomide says:

      I can’t understand mtn I load 200 card to I can use it

      Like

  7. Charity Ada says:

    If l recharge my phone with credit, it will say I can’t make any calls pls what do I do.

    Like

  8. Chukwudi mbonu says:

    Pls my data is running very fast, what is the problem? 07034723471

    Like

  9. Gbewa Samuel Monday says:

    I didn’t receive any bonus again whenever I recharged on my line
    Help me with this please

    Like

    1. Nnoli Cynthia says:

      Please I don’t see my 2500 naira bonus again

      Like

      1. Ugoo says:

        Please how will I go out for MTN trutalk please help me I don’t need it anymore. If I load card I will not see any mb for my phone 😔

        Like

      2. Lilian nnenna John says:

        I recharged airtime from my bank account directly as usual with #700 two days ago, the money was debited from my account but was not credited to my line. Yesterday too I recharged again #1500 for data the money was debited from my account but was not credited to my line I tried calling customer Care but all to no avail but if I try to borrow credit it goes. Am afraid of recharging again please my money should be refound to me 07037174626. I need urgent response

        Like

        1. Fourieb1 says:

          Hi I need help and can’t get

          Like

  10. Abdrasaq Mujeeb olamilekan says:

    Hello good evening I need help. I bought# 200 recharge card and
    I left it in my pocket I mistakenlyy was it so I couldn’t get all the numbers anymore so how can I do it

    Like

    1. Red says:

      Hi Abdrasaq. I am sorry to hear this. My only recommendation is to take the card to an MTN office and ask for assistance there. Goodluck

      Like

  11. Victor Favland says:

    Please am having a big problem with my SIM card

    Like

    1. Red says:

      Hello Victor, please visit a branch/help centre. Thanks

      Like

      1. Am wasswa Charles from seeta mukono
        Am when I try to call using my number it stops on the way so can u help with that.

        Like

  12. Adegeye Peter says:

    Please am not in Nigeria now and my mtn sim is not functioning again I can’t receive messages and calls I don’t know what happened pls help me sort it out.

    Like

  13. ayo says:

    Good morning, please I need some help, got a new phone and used it with my MTN sim but been unable to make call. Infact, i keep getting “No sim”. I put it back in the old phone that was working with it before and boom! same feedback now I am stuck. I need some help.

    Like

  14. Odeh says:

    Hi I’m ogbu Felix
    I mistakenly block my sim this afternoon
    And I want to open it,but is asking for puk
    But I’m not with the sim pack
    08162652331
    Pls it very important to me

    Thanks

    Like

    1. Red says:

      Hi Odeh, please contact MTN or go to the nearest office when you can. For now, stay safe #EndSars

      Like

  15. Olopade Emmanuel says:

    Good morning , please I tried setting the PIN for this number – 07067870060 but unfortunately it was locked requesting for PUK which the SIM PACK could not be found. What can I do..?
    Urgent; I Humbly request ?

    Like

    1. Red says:

      Hi Emmanuel, all I can recommend is that you go to the nearest center.
      Cheers.

      Like

  16. Soma says:

    Thanks so much this was really helpful. I was able to get through to them in less than one minute. Thanks for sharing & God bless you richly

    Like

    1. Red says:

      Thank you Soma

      Like

      1. Chu says:

        Mine speaks in hausa
        And i cant understand

        Like

  17. Kdimej says:

    information is power.
    I got through less than 15mins

    Liked by 1 person

  18. OLALEYE says:

    Chai, this is unfair MTN
    you are not helpful at all and your network is the most very bad out of all.. You automatically migrated me to BETA TALK now I wanted to use share and sell services you are requesting for my grandpa birthday certificate. You bunch of fools…
    Nonsense people I regret having your line your line.. You can’t resolve my issue its a shame on you all.

    Like

    1. Red says:

      Hello Olaleye,

      Sorry about the trouble you are currently facing with MTN. However, this blog is not an MTN customers complaint forum.

      I suggest that you read the blog post and contact an MTN customers care representive and communicate your grievance appropriately.

      Kind Regards
      Red

      Like

      1. Zainab says:

        That is the truth, worst network ever😡😡,

        Like

  19. Isaac Anako says:

    Thank you so much. You just saved the day

    Liked by 2 people

    1. Red says:

      Happy to help!
      Remember to share.
      Hugs

      Like

  20. Tutu says:

    This is ingenious. I literally just spoke to the president in 2 minutes, lol. Thanks, still working in 2019

    Liked by 2 people

    1. Red says:

      Thank you for reading!
      Please remember to share.
      Hugs!

      Like

  21. Linda says:

    MTN ohhh u people want to kill somebody I first I can’t borrow data wit dey Sim dt hv been using for some year’s nw
    secondly I can’t speak wit ur customer care representative cuz u guys changed my language to some other language
    thirdly I can’t chat on Facebook wit 72Mb remaining
    U guys should pls attend to me ohh 08100198992

    Liked by 1 person

  22. amara says:

    I have been having issues retrieving my sim, I was not the one that registers my line. please help

    Liked by 2 people

  23. Damilola Afolabi says:

    Very helpful content. Keep it up!

    Liked by 2 people

    1. Red says:

      Happy to help!
      Do remember to share.
      Cheers.

      Like

  24. Funke says:

    This is super helpful cos I was getting frustrated already.

    Liked by 2 people

    1. Red says:

      Happy to help! Please remember to share.😊

      Like

  25. luke says:

    Nice direction. Thank you.

    Liked by 2 people

    1. Red says:

      Thank you! Remember to share!
      Hugs

      Like

  26. Becky Sunday says:

    wow really helpful. thank you

    Liked by 2 people

  27. Ify says:

    Thank you. This was really helpful. Worked like magic!

    Liked by 2 people

    1. Red says:

      The pleasure is mine!
      Please remember to share!
      Hugs!😊

      Like

  28. Sartain says:

    Hi, your steps worked well for me.
    Thanks.

    Liked by 2 people

    1. Red says:

      Thank you!
      Please remember to share
      Cheers!

      Like

      1. Lazo Enterprise says:

        am a merchant but now my account has been suspended I don’t know the reason and am calling customer care no one is picking so I want to report the issue to NCA for Enquires

        Liked by 1 person

  29. Shorinmade wasiu ayomide says:

    Am wasiu I made a vtu of 1500 on 25 of December to a friend till now he didn’t see and you have removed the money from my account

    Liked by 2 people

    1. Red says:

      Hello Wasiu, sorry about your VTU. Please read the blog post and speak with an MTN Customer representive to solve this problem.
      Cheers.

      Like

  30. Solabomi Efunwole says:

    I followed your instructions and its really work for me, thanks so much .

    Liked by 2 people

    1. Red says:

      Happy to help. Cheers!

      Like

  31. ucworldsite says:

    Thanks, it works well. A very Perfect tutorial and simplified one.

    Liked by 2 people

    1. Red says:

      Happy to help!

      Like

  32. Ope olan says:

    I will like to have a song as a caller tune Asiko mi..by Tony Abiona .
    Very very urgent

    Liked by 1 person

  33. olawunmi says:

    IT WORKED THANKS

    Liked by 2 people

    1. Red says:

      Happy to help! 😊

      Like

      1. Mukondeleli says:

        Hi, one of Mondo representatives called me last year selling your MTN contract but what he sold to me was not true. I have reported the issue and the investigation cases was opened and they did confirm that the guy actually sold me lies and said my contract will be cancelled. 2 weeks later I received the confirmation saying that my contract has been cancelled and now it’s on prepaid. But to my suprise, even now I’m still receiving the email statement saying that I must pay my bill because if I don’t I will be blacklisted. Can someone help understand how this things works because I haven’t been using the sim card ever since but the bill keeps on increasing

        Like

  34. campustimesng.com says:

    Thanks.. I followed your instructions and it worked!

    Liked by 3 people

    1. Red says:

      Glad to hear that!

      Like

  35. I even feel it’s easy getting through to MTN people. Have you tried Glo? Those ones can plunge you into depression! I’m not even joking

    Liked by 3 people

    1. Red says:

      It is annoying beyond words. These Telcos need to do better really

      Liked by 1 person

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