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How to Speak With an MTN Customer Representative in 15 Seconds or Less

MTN Customer Care line

Getting through to a Customer care representative on MTN Nigeria is almost as hard as trying to speak with the President of the Federal Republic of Nigeria and gosh, I wish I were joking.

You’ve got a problem with the service but the thought of reaching your service provider is daunting because when you finally get through, the Customer service system wastes your time with long recorded messages;

” Choose language: For English Press 1, O gbo Yoruba Press 2….”

This machine goes on with its endless monologue, which in my opinion is specifically designed to frustrate us. If you are in luck, getting through to a real human being from this organisation will take you no less than 15 minutes of meandering through this labyrinth of a menu system. This post is an attempt to save you the time and headache and help you cut through all that red tape.

How to Speak With an MTN Customer Representative in 15 Seconds or Less
How to Speak With an MTN Customer Representative in 15 Seconds or Less

Step 1
Dial 180

Step 2
Wait for 2-3 seconds and just press 1 for English. (If you want any other language you’ll have to listen to the list… But you are reading this so… Good luck).

Step 3
Wait for 2-3 seconds and press 9 to take you to the Main Menu

Step 4
Wait for 2-3 seconds and press 6 to take you to the Support

Step 5
Wait for 2-3 seconds and press 0 to speak with a Customer Care Representative.

You will be immediately connected to a Customer Care Representative who may or may not be able to solve your problem, at the very least you won’t spend half an hour ploughing through the protocol.

These Customer Care systems change so it is important to keep in mind that this post is valid as at July 2018.

UPDATE

These Customer Care systems change so it is important to keep in mind that this post is valid as at May 2019.
I hope this has been helpful. If it is, please remember to share.


Have you had difficulty getting through to an MTN Nigeria Customer Care Representative? Let’s talk in the comments.
As always, thank you for reading!

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Red View All

I'm Red and I like to read, write and shoot a few great pictures. A constant learner caught in wanderlust, I'm always looking for new ideas, destination or adventure! Best part it, I tell everyone about it on my blog.

38 thoughts on “How to Speak With an MTN Customer Representative in 15 Seconds or Less Leave a comment

  1. Thanks so much this was really helpful. I was able to get through to them in less than one minute. Thanks for sharing & God bless you richly

  2. Chai, this is unfair MTN
    you are not helpful at all and your network is the most very bad out of all.. You automatically migrated me to BETA TALK now I wanted to use share and sell services you are requesting for my grandpa birthday certificate. You bunch of fools…
    Nonsense people I regret having your line your line.. You can’t resolve my issue its a shame on you all.

    • Hello Olaleye,

      Sorry about the trouble you are currently facing with MTN. However, this blog is not an MTN customers complaint forum.

      I suggest that you read the blog post and contact an MTN customers care representive and communicate your grievance appropriately.

      Kind Regards
      Red

  3. This is ingenious. I literally just spoke to the president in 2 minutes, lol. Thanks, still working in 2019

  4. MTN ohhh u people want to kill somebody I first I can’t borrow data wit dey Sim dt hv been using for some year’s nw
    secondly I can’t speak wit ur customer care representative cuz u guys changed my language to some other language
    thirdly I can’t chat on Facebook wit 72Mb remaining
    U guys should pls attend to me ohh 08100198992

  5. Am wasiu I made a vtu of 1500 on 25 of December to a friend till now he didn’t see and you have removed the money from my account

    • Hello Wasiu, sorry about your VTU. Please read the blog post and speak with an MTN Customer representive to solve this problem.
      Cheers.

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