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The Red Confidential

Living, learning, laughing and loving it!

How to Speak With an MTN Customer Representative in 15 Seconds or Less

MTN Customer Care line

Getting through to a Customer care representative on MTN Nigeria is almost as hard as trying to speak with the President of the Federal Republic of Nigeria and gosh, I wish I were joking.

You’ve got a problem with the service but the thought of reaching your service provider is daunting because when you finally get through, the Customer service system wastes your time with long recorded messages;

” Choose language: For English Press 1, O gbo Yoruba Press 2….”

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This machine goes on with its endless monologue, which in my opinion is specifically designed to frustrate us. If you are in luck, getting through to a real human being from this organisation will take you no less than 15 minutes of meandering through this labyrinth of a menu system. This post is an attempt to save you the time and headache and help you cut through all that red tape.

How to Speak With an MTN Customer Representative in 15 Seconds or Less
How to Speak With an MTN Customer Representative in 15 Seconds or Less

Step 1
Dial 180

Step 2
Wait for 2-3 seconds and just press 1 for English. (If you want any other language you’ll have to listen to the list… But you are reading this so… Good luck).

Step 3
Wait for 2-3 seconds and press 9 to take you to the Main Menu

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Step 4
Wait for 2-3 seconds and press 6 to take you to the Support

Step 5
Wait for 2-3 seconds and press 0 to speak with a Customer Care Representative.

You will be immediately connected to a Customer Care Representative who may or may not be able to solve your problem, at the very least you won’t spend half an hour ploughing through the protocol.

These Customer Care systems change so it is important to keep in mind that this post is valid as at July 2018.

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UPDATE

These Customer Care systems change so it is important to keep in mind that this post is valid as at May 2019.
I hope this has been helpful. If it is, please remember to share.

Have you had difficulty getting through to an MTN Nigeria Customer Care Representative? Let’s talk in the comments.
As always, thank you for reading!
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79 responses to “How to Speak With an MTN Customer Representative in 15 Seconds or Less”

  1. Sir/ma
    My Mtn line was mistakenly locked and I have forgotten the pin to unlock it.
    Pls, help me unlock it now.
    This is the number: 08036066698

    Like

    Reply

  2. Sir/ma
    My Mtn is locked and I have forgotten the pin.
    Pls can you help me unlock it now?
    Regards

    Like

    Reply

    • I don’t think that is possible. You’ll probably have to wait till you are back in the country to visit one of their branches

      Like

      Reply

  5. Good evening, l have been recharging my line since yesterday and I can’t make call with it,

    Like

    Reply

  6. Please I don’t understand now since 3 days my internet connection has been so bad, I’ve not been enjoying the network it’s not working for WhatsApp and some other app on . It’s very important for me to use the use WhatsApp and other app on my phone it’s too slow

    Like

    Reply

  7. Please I don’t understand now since 3 days my internet connection has been so bad, I’ve not been enjoying the network it’s not working for WhatsApp and some other app on . It’s very important for me to use the use WhatsApp and other app on my phone it’s too slow

    Like

    Reply

    • I recharged from my account bank debited me and show me that I have recharged my mobile number,yet I checked my account balance and the money is not there,and I recharged 400

      Like

      Reply

  10. I just arrived back in US with my MTN phone two days ago and I was able to make calls and sent text messages to Nigeria but since yesterday I can no longer make calls or send text messages to Nigeria with my phone, but I can receive calls and text messages from Nigerian. Wondering what went wrong and I really need help.
    My phone number is:
    07063729449, thanks in advance for your help.

    Like

    Reply

  11. U people have change my language I can’t speak 2 the costomer canter
    Any time I reached u eat up my money why nah pls don’t kill me

    Like

    Reply

  12. My name Ev: Pender okotogbo, I bought 1000 Naira for my air time yesterday, and 1000 Naira was debited from my account this my phone number 07061709997 I have to use it for my data

    Like

    Reply

  13. I recharged with #500 this morning and I have not used it up three calls and they my call credit has expired, how and why?…

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    Reply

  14. Hi MTB,I don’t really understand,my data don’t reach to its expired date and again my airtime runs out so fast,please help me confirm what’s wrong and again data and airtime was sent to me but I didnt receive any

    Like

    Reply

  15. Hi ,I recharge from my bank but i do not get my subscription since 6:00 this morning pls it 200# Thanks

    Like

    Reply

  18. I didn’t receive any bonus again whenever I recharged on my line
    Help me with this please

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    Reply

      • Please how will I go out for MTN trutalk please help me I don’t need it anymore. If I load card I will not see any mb for my phone 😔

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        Reply

      • I recharged airtime from my bank account directly as usual with #700 two days ago, the money was debited from my account but was not credited to my line. Yesterday too I recharged again #1500 for data the money was debited from my account but was not credited to my line I tried calling customer Care but all to no avail but if I try to borrow credit it goes. Am afraid of recharging again please my money should be refound to me 07037174626. I need urgent response

        Like

        Reply

  19. Hello good evening I need help. I bought# 200 recharge card and
    I left it in my pocket I mistakenlyy was it so I couldn’t get all the numbers anymore so how can I do it

    Like

    Reply

    • Hi Abdrasaq. I am sorry to hear this. My only recommendation is to take the card to an MTN office and ask for assistance there. Goodluck

      Like

      Reply

  21. Please am not in Nigeria now and my mtn sim is not functioning again I can’t receive messages and calls I don’t know what happened pls help me sort it out.

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    Reply

  22. Good morning, please I need some help, got a new phone and used it with my MTN sim but been unable to make call. Infact, i keep getting “No sim”. I put it back in the old phone that was working with it before and boom! same feedback now I am stuck. I need some help.

    Like

    Reply

  23. Hi I’m ogbu Felix
    I mistakenly block my sim this afternoon
    And I want to open it,but is asking for puk
    But I’m not with the sim pack
    08162652331
    Pls it very important to me

    Thanks

    Like

    Reply

    • Hello ,I don’t know what happen to my Data ,I bought 12G ( #3,500) 9am in the morning ,by 8Pm it giving me low subscription , rem 1G pls what is it like that , I don’t watch film ,pls what is going on now

      Like

      Reply

  24. Good morning , please I tried setting the PIN for this number – 07067870060 but unfortunately it was locked requesting for PUK which the SIM PACK could not be found. What can I do..?
    Urgent; I Humbly request ?

    Like

    Reply

  25. Thanks so much this was really helpful. I was able to get through to them in less than one minute. Thanks for sharing & God bless you richly

    Like

    Reply

  27. Chai, this is unfair MTN
    you are not helpful at all and your network is the most very bad out of all.. You automatically migrated me to BETA TALK now I wanted to use share and sell services you are requesting for my grandpa birthday certificate. You bunch of fools…
    Nonsense people I regret having your line your line.. You can’t resolve my issue its a shame on you all.

    Like

    Reply

    • Hello Olaleye,

      Sorry about the trouble you are currently facing with MTN. However, this blog is not an MTN customers complaint forum.

      I suggest that you read the blog post and contact an MTN customers care representive and communicate your grievance appropriately.

      Kind Regards
      Red

      Like

      Reply

  32. MTN ohhh u people want to kill somebody I first I can’t borrow data wit dey Sim dt hv been using for some year’s nw
    secondly I can’t speak wit ur customer care representative cuz u guys changed my language to some other language
    thirdly I can’t chat on Facebook wit 72Mb remaining
    U guys should pls attend to me ohh 08100198992

    Liked by 1 person

    Reply

  40. Am wasiu I made a vtu of 1500 on 25 of December to a friend till now he didn’t see and you have removed the money from my account

    Liked by 2 people

    Reply

    • Hello Wasiu, sorry about your VTU. Please read the blog post and speak with an MTN Customer representive to solve this problem.
      Cheers.

      Like

      Reply

      • Hi, one of Mondo representatives called me last year selling your MTN contract but what he sold to me was not true. I have reported the issue and the investigation cases was opened and they did confirm that the guy actually sold me lies and said my contract will be cancelled. 2 weeks later I received the confirmation saying that my contract has been cancelled and now it’s on prepaid. But to my suprise, even now I’m still receiving the email statement saying that I must pay my bill because if I don’t I will be blacklisted. Can someone help understand how this things works because I haven’t been using the sim card ever since but the bill keeps on increasing

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        Reply

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